Systems Procurement

Procurement, installation and implementation of Work Force Planning and Ticketing Systems (for branch networks) requires sustained effort based on sound business understanding.
 
As a specialist in this field, Greenop provides the ability to rapidly develop business requirements, convert vendor plans into business plans, and undertake process design to enable your goals to be achieved.

Systems Implementation

A purchased system needs to be implemented correctly including datafill, schedule pattern identification, process design and timetabling, as well as communication with Contact Centre Leaders and staff.

Greenop has familiarity with a number of WFMS including eWFM, CISCO WFM and Interactive Intelligence.

We can work with you to get your WFMS working with your business rules, and work with your team to upskill.