"Create a Forecast" is a 2 day hands on training program.

It is designed for:

• New Resource Planners,
• Team Leaders wishing to gain an understanding of Forecasting for Contact Centres, or
• Experienced Resource Planners wishing to develop skills and understanding of forecasting without a WFMS

At the end of this course students will have:

• Analysed your own data for patterns
• Created a presentation on your forecasting patterns, and presented this to your decision makers
• Produced a contact volume, AHT and staffing forecast for a week sometime in the next 6 months (dependant on your data availability)
• Created a presentation on what you are going to do differently on return to work, and present this to your decision makers

This course is designed for small group learning, and is very hands on.

Please contact us to discuss your requirements or click here to download a course outline.